Cat Support
One of my customers sent me this photo of the scene during a remote support session: We were all wondering how long the System Restore was going to take. The …
Set the Default Communications Device in Windows 10 1803
If you use a headset for VoIP calls through your PC, you want the headset speaker to be active for VoIP applications and your normal speakers to work for other …
MCB GoldLink, 3CX, and Call Transfers
One of the features of MCB GoldLink to 3CX is to “pop” the GoldMine record of an inbound call received through 3CX. However, users sometimes find that this doesn’t work …
Leave Everything to Us
If you’ve recently upgraded your Windows 10 PC, you may have seen Microsoft telling you during the upgrade to “Leave everything to us”: Kind of reminiscent of the way people …
GoldMine Web: Search by Last Name
I just installed GoldMine 2015 and I must say I’m liking GoldMine Web. The ability to access GoldMine records from any browser, including a smartphone? Awesome. I was a little …
The Noisy Virus
Mom called. She had done an Internet search using Internet Explorer 11 and wound up with this in her browser:
Remote Desktop with Custom Port from Surface RT
Today I was helping a customer connect from an original Microsoft Surface tablet running Surface RT to a remote Windows 7 desktop computer. The desktop uses a custom RDP listening …
Open Word 5 File in Word 2013
I have some Microsoft Word 5 files from 1990 that were not opening properly in Word 2013. I could see some text but not all, and the formatting was wrong. …
Yes You Can Shred a Hard Drive
Normally when I decommission a computer, I use Darik’s Boot and Nuke to wipe the hard drive to Department of Defense standards. However, if the hard drive has crashed, you …
TurboTax Fails to Print Supporting Details
I want to raise awareness about a TurboTax bug that may affect your ability to defend yourself in the case of an IRS audit. I use the TurboTax Supporting Details …