A user upgraded from Microsoft 365 Business Standard to Office 365 E3. Some months later, Office 16 started raising subscription errors (event 2011):
Log Name: Application
Source: Microsoft Office 16
Date: 5/20/2021 11:40:21 AM
Event ID: 2011
Task Category: None
Level: Error
Description:
Office Subscription licensing exception: Error Code: 0x80070057; CorrelationId: {65E73695-691B-474D-9A81-98AA7231490B}
When I ran
cscript "C:\Program Files (x86)\Microsoft Office\Office16\ospp.vbs" /dstatus
I got this:
Microsoft (R) Windows Script Host Version 5.812 Copyright (C) Microsoft Corporation. All rights reserved. ---Processing-------------------------- --------------------------------------- PRODUCT ID: 00202-53031-93776-AA826 SKU ID: 149dbce7-a48e-44db-8364-a53386cd4580 LICENSE NAME: Office 16, Office16O365ProPlusR_Subscription1 edition LICENSE DESCRIPTION: Office 16, TIMEBASED_SUB channel LICENSE STATUS: ---LICENSED--- ERROR CODE: 0x4004FC04 (for information purposes only as the status is licensed) ERROR DESCRIPTION: The Software Licensing Service reported that the application is running within the timebased validity period. REMAINING GRACE: 12 days (17548 minute(s) before expiring) Last 5 characters of installed product key: A1A1A --------------------------------------- PRODUCT ID: 00265-60000-00004-AA751 SKU ID: 3d0631e3-1091-416d-92a5-42f84a86d868 LICENSE NAME: Office 16, Office16O365BusinessR_Grace edition LICENSE DESCRIPTION: Office 16, RETAIL(Grace) channel LICENSE STATUS: ---NOTIFICATIONS--- ERROR CODE: 0xC004F009 ERROR DESCRIPTION: The Software Licensing Service reported that the grace period expired. Last 5 characters of installed product key: B2B2B --------------------------------------- PRODUCT ID: 00265-80214-97135-AA347 SKU ID: 6337137e-7c07-4197-8986-bece6a76fc33 LICENSE NAME: Office 16, Office16O365BusinessR_Subscription edition LICENSE DESCRIPTION: Office 16, TIMEBASED_SUB channel LICENSE STATUS: ---NOTIFICATIONS--- ERROR CODE: 0xC004E022 ERROR DESCRIPTION: The Software Licensing Service reported that the secure store id value in license does not match with the current value. Last 5 characters of installed product key: C3C3C --------------------------------------- --------------------------------------- ---Exiting-----------------------------
When I opened Word and checked the Account, I was able to click More License Details or something to that effect (did not get a screen shot). I saw a valid Enterprise license and an expired Business license with a red background. Those correspond to the first and third licenses above, the Office16O365ProPlusR_Subscription1 and Office16O365BusinessR_Subscription respectively. The latter is the one showing error 0xC004E022, “The Software Licensing Service reported that the secure store id value in license does not match with the current value.” The middle license looks like an expired trial, or perhaps something that came with the computer.
This post explains how to remove an Office license with the /unpkey switch. From an administrative command prompt, I ran this to remove the second and third licenses:
cscript "C:\Program Files (x86)\Microsoft Office\Office16\ospp.vbs" /unpkey:C3C3C
cscript "C:\Program Files (x86)\Microsoft Office\Office16\ospp.vbs" /unpkey:B2B2B
After that, /dstatus shows only the first license and the Account tab in Word shows only an active Microsoft 365 Apps for enterprise license:
