Not sure if this is news to anyone else, but Microsoft Action Pack now includes 10 support incidents for any supported product—see the Core benefits page.
To confirm, I called Partner support at (800)676-7658 and asked for Technical Support. A Partner Technical Router (that’s a human being, not a network device) pointed me to support.microsoft.com/oas/ where you can start an incident for any product:
Testing it out, I came to this Create an incident – select a payment option page. The rep had me select Use my existing contract (AccessID), then Use another contract. He proceeded to create an Access ID and Contract ID, which I typed in:
After clicking on Add, the MAPS 10-pack appeared as a contract option:
More info in this Microsoft knowledge base article: Using Access and Contract IDs to create support incidents (KB3020636).
Life saver! Thanks for the article :-)
Microsoft can be so complicated sometimes!!
It is still valid now in 2024.
@Lorant, I don’t know if you are asking this as a question, but the answer will soon be “no.” Action Pack can only be purchased until January 2025. There are three replacement options: Partner Launch has NO support incidents; Partner Core has 2. I didn’t look at Partner Success, which is for much larger organizations.